The Challenge

The PCR documentation is a medical document that becomes part of the patient's permanent medical record. Therefore, it is the source of all medical billing claims. In addition, the documentation is viewed directly by the billing office to submit insurance claims accurately.

Currently, for this client, their software is used by first responders. PCR charting is done as a post-activity. This is on par with industry expectations. Notes are written on the medic's sleeves, gloves, or any surface that is available at the time. They are expected to piece everything together after a shift and spend up to an hour filling out their reports.

The PCR must be accurate. This puts a lot of pressure on medical first responders. In addition to responding to medical emergencies, they have to keep track of every step taking or potentially lose their license.

The Process

I audited the current app and diagramed it using a site map to understand the current process better.

The team decided to have a one-week design sprint to tackle some of the issues we knew existed for this project.

After the sprint, the team decided that the best user experience would be PCR charting done in real-time. I diagramed a proposed application flow to accomplish this, considering real-world obstacles for the medic and patient.

From there, I worked with the team to create workflows for the app's various users.

The Impact

With a solid information architecture foundation, the UX designer on this project could stay a sprint ahead of development, allowing for ample UI design time, prototyping, and user testing.